Agentic AI in Action: How a Travel Company Transformed Customer Service with AI

We’re diving into how Agentic AI is redefining enterprise workflows—through the lens of a real-world travel industry case study powered by AWS Bedrock Agents and Anthropic Claude 3.7/4. Facing 10,000+ daily customer emails, the company tackled SLA breaches, manual fatigue, and lost revenue by deploying an agentic AI system that fused advanced language models with automated categorization, summarization, and CRM workflows. You’ll see how AWS-native services—including Amazon EKS, API Gateway, and Bedrock Agents—enabled dynamic, scalable task orchestration. The outcome? - less manual work - fewer missed opportunities - higher processing efficiency Discover how Agentic AI goes far beyond chat—acting as an orchestration layer across business systems while learning in real time from human feedback. We’ll unpack the technical and change management strategies behind successful deployments—and show you how to spot and scale high-value agentic AI use cases in your own organization. Don’t miss this session. The future of enterprise AI is already here.