Process Mining meets Agentic AI: The Next Era of Intelligent Operations

Two of today’s most important enterprise technology trends are converging. Process mining reveals how work actually flows through an organization. Agentic AI introduces systems that can reason, use tools and act toward a goal. Together, they enable something new: AI agents that understand the state of a live process and help determine the next best action. Through a practical order-to-cash example, this session explores what this could mean for the future of operations: moving from dashboards and retrospective analysis towards processes that learn, adapt and improve, within clearly defined human and technical boundaries.