Scaling GenAI – how a leading financial institution transformed customer service with AI 

Facing an overwhelming number of customer inquiries and overburdened support teams, a leading financial institution needed to enhance operational efficiency and improve customer satisfaction. The key to success was deploying a Generative AI Chatbot that, within six months, significantly reduced agent workload, improved response times, and elevated service quality. Join this session to discover how the institution, in partnership with Xebia, scaled its AI-driven solution, cutting agent workload by 20% and delivering measurable business impact.  3 Key Takeaways: - How implementing a GenAI Chatbot automated customer interactions and optimized operational efficiency. - How an MVP approach enabled a rapid move to a full-scale solution - How AI-driven automation enhanced service quality while delivering substantial operational savings.